Looking for Answers; Coverage and Claims Clarified
Q: What if I have questions about coverage or claims?
A: For healthcare and dental claims, first refer to your Benefits of Film plan booklet or contact Canada Life at 1-855-729-1839 or visit mycanadalifeatwork.com. For general questions about eligibility, hour banks, or plan administration, contact AGA Benefit Solutions at 1-800-218-7018 or email benefitsoffilm@aga.ca.
Tom had always been the go-to person on set whenever a colleague had questions about the Active Plan. One day, his friend Rachel, a newer union member, confided that she was confused about some recent claims and wasn’t sure if certain treatments were covered.
Tom encouraged her to start with the most reliable sources: “The best place to begin,” he said, “is by checking the Benefits of Film plan booklet or contacting Canada Life directly. They’re the ones who handle health and dental claims and can give you accurate, up-to-date information.”
He shared that members can reach Canada Life at 1-855-729-1839 or log in to mycanadalifeatwork.com to view coverage details, submit claims, and track reimbursements. For more general questions about plan eligibility or hour bank status, he suggested reaching out to AGA Benefit Solutions at 1-800-218-7018 or by emailing benefitsoffilm@aga.ca.
Rachel thanked him, feeling reassured to have a clear path forward. For Tom, it was a reminder of how valuable it is to know where to turn—especially in an industry where time is tight and clear answers matter.