Keeping Coverage Alive When Hours Are Low
Q: What should Tom do if he receives a shortage notice?
A: Tom can top up his hour bank by self-paying via credit card, EFT, or cheque. It's crucial not to ignore the notice to avoid losing coverage.
One crisp autumn morning, Tom opened his mailbox to find a letter from AGA Benefit Solutions. It was a shortage notice, informing him that his hour bank had dropped to 120 hours, below the 140 hours required to maintain his coverage. Concerned about a potential lapse, Tom decided to act immediately.
He logged into the AGA Benefit Solutions Member Portal using his Union ID. Navigating to the hour bank section, he saw the details of his shortage. The portal clearly outlined his options: he could make up the shortfall by purchasing the additional 20 hours needed to bring his balance back to 140.
Without hesitation, Tom entered his credit card information and paid for the hours directly through the portal. The process was quick and seamless, and within moments, his hour bank was updated. Knowing he had avoided a gap in his benefits, Tom felt a sense of relief and appreciation for the convenience of the system.
For Tom, this experience was a reminder of the importance of staying on top of his hour bank. The ease of resolving the issue reinforced his trust in the Benefits of Film plan and its commitment to ensuring uninterrupted coverage for its members.