Accessing the Support You Need, When You Need It
Q: How can Tom access support when needed?
A: Tom can call 1-800-667-0993 to speak with a counsellor who can provide immediate crisis support, schedule counselling, or guide him to the right resources.
After a demanding week balancing work deadlines and family obligations, Tom felt overwhelmed and unsure where to turn for help. Remembering the support available through his plan, he picked up the phone and dialed 1-800-667-0993.
Within minutes, Tom was connected to a counsellor who provided immediate support and a compassionate ear. The counsellor helped him work through his feelings, suggested effective strategies for managing stress, and booked follow-up sessions for continued support. They also shared additional resources tailored to Tom’s situation.
Because both the Active Plan and the 60+ Plan offer access to this confidential Employee and Family Assistance Program (EFAP), Tom knew that no matter where he was in his career, help was always just a phone call away. By the end of the call, he felt more in control and reassured that his mental and emotional well-being mattered.