In a Medical Emergency While Travelling
From Canada or the U.S.: 1-855-222-4051 (toll-free)
All other countries: 1-204-946-2577 (collect)
Long-distance charges can be submitted to Canada Life for reimbursement.
The Benefits of Film plan offers three types of travel benefits:
Global Medical Assistance (Emergency Travel)
Medical Referral Travel in Canada
Out-of-Country Care
These benefits provide coverage for medical emergencies both within Canada and abroad or when a physician refers you for treatment away from home.
Eligibility
You must be a member in good standing with the hour bank.
You and your dependents must be enrolled in your provincial healthcare plan.
No out-of-country claims will be paid if you do not have provincial healthcare plan coverage.
Global Medical Assistance
Covers emergency medical help while travelling for vacation, business, or education, either outside of Canada or more than 500 km from home within Canada.
What's covered
The Global Medical Assistance program covers 100% of these expenses, but you must first get approval from Canada Life.
On-site Hospital Payment: Up to $1,000Â for admission.
Transportation: Transportation to the nearest hospital where treatment is available if suitable local care is unavailable, or to a hospital in Canada.
Family Member Support: Transportation and lodging for one family member if hospitalized for over seven days, up to $1,500Â for lodging and round-trip economy ticket.
Companion Expenses: Lodging for a companion if the return trip is delayed, up to $1,500.
Phone, Cab and Rental Car: Phone, cab and rental car expenses.
Return Transportation: For you, your family, and a companion if return transportation is missed due to hospitalization.
Body Transportation: Cost of returning the deceased’s body home.
Children’s Return Transportation: For unaccompanied minor children due to hospitalization or death, including escort transportation if needed.
Vehicle Return: Up to $1,000 to return your or a family member’s vehicle if illness or injury prevents driving.
What’s Not Covered
Meals, trip cancellation, and lost luggage expenses.
Medical Referral Travel in Canada
The plan will reimburse you up to a lifetime maximum of $2,000 for transportation and lodging expenses associated with medical travel within Canada. To qualify, your physician must refer you away from home for treatment in Canada and the round-trip distance needs to be 1,000 kilometres or more.
What’s Covered
Travel costs:Â For both the patient and a companion if recommended, limited to round-trip economy class fare or gas expenses.
What’s Not Covered
Taxi, car rental, and car repairs.
Out-of-Country Care
A medical emergency is either a sudden, unexpected injury, or a sudden, unexpected illness or acute episode of disease that could not have been reasonably anticipated based on the patient's prior medical condition.
Emergency Care (100% Reimbursement)
The plan covers emergency treatment outside Canada.
Coverage: Includes treatment while temporarily outside Canada for vacation, business, or education.
Return to Canada: If it’s determined that you can return to Canada, coverage is limited to the lower of the cost of continuing treatment abroad or the cost of comparable treatment in Canada, plus return transportation.
Exclusions:
Any further medical care related to a medical emergency after the initial acute phase of treatment, including non-emergency ongoing management of the condition originally treated as an emergency.
Any subsequent and related episodes during the same absence from Canada.
Expenses related to pregnancy and delivery, including infant care, after the 34th week of pregnancy or at any time during the pregnancy if the patient's medical history shows a higher-than-normal risk of an early delivery or complications.
Non-Emergency Care (80% Reimbursement)
Covered if:
It's required due to a referral from your Canadian physician.
It's not available in Canada and must be obtained elsewhere for reasons other than waiting lists and scheduling difficulties.
You're covered by the government health plan in your province for a portion of the cost.
Canada Life pre-approves the treatment before you leave Canada.
Exclusions:
Experimental treatments.
Transportation and accommodation costs.
Covered Services
Physician treatment, diagnostic services, hospitalization, and medical supplies.
Paramedical services, outpatient care, and drugs.
Emergency ambulance services and dental treatment for accidental injuries.
*Note: Refer to the booklets for detailed information, exceptions, and conditions for availing these benefits.