You, your dependents, your parents, and your parents-in-law’s physician can access Teladoc® if:
A serious physical illness or condition has been diagnosed with objective evidence.
There is a suspected illness or condition under investigation by a physician.
Step 1: Contact Diagnostic and Treatment Support
Toll-Free Number: 1-877-419-BEST (2378)
A member advocate will be assigned to your case.
Your medical history will be collected confidentially, and your questions will be answered.
Step 2: Get Personalized Support
The member advocate will provide resources and guidance tailored to your needs.
If needed, they can arrange an in-depth review of your medical records to confirm the diagnosis and suggest a treatment plan.
Step 3: Medical File Review (If Required)
This process may include:
Reconstructing and analyzing medical records
Pathology retesting and further analysis
Timeline: Typically a few weeks, depending on case complexity.
Outcome: A detailed written report with conclusions and recommendations from specialists.
Step 4: Treatment Support
If you decide to seek treatment from another physician:
The member advocate will help identify a specialist to meet your needs.
For treatment outside Canada, the advocate will assist with:
Referrals and accommodations
Medical information transfer and discounts
Note: Expenses for travel and treatment are not covered.
Additional Teladoc® Services
Find a Doctor 🔍 Specialist Locator: Identifies Canadian specialists based on your preferences and case requirements. Recommendations can be shared with your current physician for a referral. | Personal Health Navigator 🧭 Healthcare System Support: Helps you navigate the system to find homecare services, equipment, and community resources. |
Ask the Expert 💬 Get Answers: Submit questions about health conditions and treatment options. 📧 Response Time: Receive answers by email within 5–10 business days. | Mental Health Navigator 🧠 Mental Health Support: Connects you to a network of clinicians and experts to guide you toward mental health services and resources that meet your needs. |
*Note: Refer to the booklets for detailed information, exceptions, and conditions for availing these benefits.