Vision Claims

Vision Claims

For timely vision claim reimbursement, follow the submission process through Canada Life, either online or by mail.

How to Make a Claim

1. Gather Required Documentation

Before submitting a claim, ensure you have:

• An itemized receipt from the optometrist, ophthalmologist, or retailer detailing:

  • The date of service.

  • The type of service or product (e.g., eye exam, glasses, contact lenses).

  • The cost and proof of payment.

• A copy of your prescription for corrective lenses, if applicable.

2. Submit the Claim

Option 1: Online Submission

• Register or log in to the My Canada Life at Work portal.

• Navigate to the claims section and select "Vision Claims."

• Upload the receipt and supporting documentation.

• Complete the online form, providing details of the expense.

Option 2: Paper Submission

• Obtain a Vision Claim Form from the benefits office or download it from www.benefitsoffilm.com.

• Fill out the form with your personal information, plan details, and specifics about the expense.

• Attach the original receipt and a copy of your prescription.

• Mail the completed form and documentation to Canada Life at the address provided on the form.

3. Pre-Approval for Laser Eye Surgery

• Contact Canada Life to confirm eligibility and coverage limits for laser eye surgery.

• Submit a pre-authorization request along with a written estimate from the surgical provider.

• Await confirmation before proceeding with the procedure.

Deadlines

• Submit all vision claims within 12 months of the service or purchase date.

• Late submissions may not be reimbursed unless valid reasons for the delay are provided.

Reimbursement

• Reimbursement is processed based on the plan’s coverage limits.

• Payments are typically deposited directly into your account for online submissions or mailed by cheque for paper submissions.

• Ensure your bank details are updated in the My Canada Life at Work portal to avoid delays.

Additional Tips

• For out-of-network providers or services, retain all documentation to ensure claims are processed smoothly.

• Check with Canada Life to confirm your remaining benefits before making a purchase to maximize your coverage.

• Keep copies of all submitted documents for your records.